Frequently Asked Questions

Everything you need to know about our gourmet selections and delivery process.

How do you ensure the freshness of the food during transit?

We use temperature-controlled packaging and insulated liners combined with ice packs to ensure your items stay fresh from our kitchen to your doorstep.

Where do you source your ingredients?

At Tales, we partner with local organic farms and certified sustainable suppliers to ensure every ingredient meets our high standards for quality and flavor.

What is your return policy for perishable goods?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer options for specific dietary requirements?

Yes, our collection includes a variety of gluten-free, vegan, and nut-free options. You can use our website filters to browse products that meet your specific dietary needs.

How long will it take for my order to arrive?

Standard shipping usually takes 2-3 business days. We also offer overnight express shipping for customers who need their gourmet treats delivered as quickly as possible.

Can I track my delivery in real-time?

Absolutely. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package's journey until it reaches your door.