Returns & Exchanges

At Tales, we prioritize the freshness and safety of our gourmet products; therefore, we offer a 14-day return window for unopened items and full support for any quality-related concerns. If your order arrives damaged or unsatisfactory, our team is dedicated to making it right through a swift replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and photos of the item within 14 days of delivery.

• 2.
  Approval Review

  Our quality assurance team will review your request to ensure it meets our food safety and return eligibility standards.

• 3.
  Ship the Item

  Once approved, securely pack the unopened product and use the provided prepaid shipping label to send it back to our kitchen.

• 4.
  Refund Processing

  After we receive and inspect your return, we will issue a full refund to your original payment method within 5-7 business days.